Customer Protection

Cancellation & Refund Policy

Transparent, fair, and hassle-free policies for our valued customers

100% Satisfaction Guarantee

We take pride in our weather-resistant, UV-protected, high-definition QR stickers. If your sticker arrives damaged or defective, we will promptly replace it or refund your payment.

1. Order Cancellation

You can cancel your order before it has been dispatched for delivery:

  • Before Dispatch: If you change your mind within 12 hours of placing the order or before our team dispatches your package, simply email us at info@registermycar.in with your Order ID. We will cancel your order and issue a 100% refund.
  • After Dispatch: Once your package is handed over to our courier partner and a tracking number is generated, the order cannot be cancelled in transit.

2. Damaged, Defective, or Misprinted Stickers

In the rare event that your sticker arrives damaged during transit, misprinted, or unreadable by standard smartphone cameras:

  • Please inform us within 7 days of delivery.
  • Email a quick photo of the damaged/defective sticker along with your Order ID to info@registermycar.in.
  • We will immediately send you a brand new replacement sticker free of charge, or issue a full refund upon your preference.

3. Digital Activation & System Access

Each physical sticker includes lifetime access to our cloud number masking and messaging portal. Once a sticker is successfully activated and linked to an operating vehicle, the digital service is considered actively utilized. However, if you face any technical difficulties with call routing or account verification, our dedicated support team will resolve it within 24 hours.

4. Refund Processing & Timeline

Once an approved cancellation or refund is processed by our team:

  • Refunds are automatically issued back to your original payment method (UPI, Credit/Debit Card, Net Banking, or Wallet) via the Razorpay gateway.
  • Funds typically reflect in your bank account or card statement within 5 to 7 working days, depending on your issuing bank's settlement cycle.
  • You will receive an automated email confirmation from both RegisterMyCar and Razorpay once the refund is initiated.

5. How to Request Help

To request a cancellation, return, or refund, simply contact our support desk:

Support Email: info@registermycar.in
Response Time: Within 12-24 business hours
Working Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST